GENERAL

➤ Why 96.com?

96.com is the no. 1 destination for high-stakes online sports and casino gaming. We support multiple cryptocurrencies and fiat currencies so you can move your funds quickly and easily. Players can also earn 96 coins, our own reward currency, convertible to real, withdrawable cash!

96.com Offers:

• ⭐ Quick and safe deposits and withdrawals,
• ⭐ Intuitive, easy-to-use platform,
• ⭐ Access to the most sought-after sports events,
• ⭐ Vast casino library with slots, RNG table game options, and live dealer games,
• ⭐ Round-the-clock customer service,

➤ What language does 96.com support?

Currently, we support English and Simplified Chinese, Traditional Chinese, Telugu and Korean Languages. But more languages will be supported soon!

➤ Does 96.com restrict certain countries?

Yes. 96.com is restricted based on local regulations. Please ensure that you are following your region's guidelines before playing on 96.com

➤ What are your operating hours?

The 96.com platform, as well as our customer service operators, are available around the clock – 24 hours a day, 7 days a week.

➤ What is “96 Coin”?

96 Coin is the in-house currency here on 96.com. It’s earned through promotions, VIP cashback, and bonuses, and can be converted to real cash using the Exchange function (1 96 Coin = 1 USDT).

➤ How can I convert my 96 coins to withdrawable currency?

Follow the steps below to exchange your 96 Coin balance into your preferred currency and make it available for withdrawal.

Step-by-step instructions:

• ⭐ Sign in. Log in to your account using your registered email/phone and password (complete any 2FA if enabled)

• ⭐ Open the Withdrawal section. Go to Wallet, then select the Withdrawal section.

• ⭐ Choose “96 Coin Exchange.” In the withdrawal options, select 96 Coin Exchange. Type in the amount to convert:

• Specify the number of Coins you want to exchange.
• Review the system’s real-time conversion preview (you’ll see the estimated amount in your selected currency).
• Confirm the destination currency.

• ⭐ Review and confirm: Recheck the rate, fees (if any), limits, and final amount that will become withdrawable. Click Exchange (or Confirm) to submit the request.

What happens next?

• ⭐ The exchanged amount will appear in your withdrawable balance (cash wallet) in your selected currency.
• ⭐ You can use your funds to play and bet or withdraw them using your preferred method. 
• ⭐ Processing times depend on your chosen withdrawal method and any compliance checks.

➤ How do I contact the 96.com customer support team?

Get in touch with the 96.com crew:

• ⭐ Email us at support@96.com.
• ⭐ Live Chat on 96.com.

ACCOUNTS

➤ How do I play on 96.com?

Start by creating an account on 96.com. Here’s how:

• ⭐ Go to 96.com.

• ⭐ Click on “Sign Up.”

• ⭐ Enter and submit your details.

➤ What Information do I need to provide?

To create an account with us, you’ll need to type in:

• ⭐ Mobile number,
• ⭐ SMS verification code (OTP),
• ⭐ Password.

➤ What happens after I create an account?

After that, 96.com will send a verification email to your inbox. Follow the instructions there, and you’re all set. 

➤ I’m having problems creating an account.

First, check that all mandatory fields are filled. Our system will remind you in case a username is taken or the information entered is incorrect. If you encounter any further issues, please contact our Customer Support team for assistance.

➤ Are there any age restrictions on 96.com?

Yes. You must be 18 years old or above to create an account on 96.com.

➤ I can’t log in to my account. What should I do?

Go to the login page and click “Forgot your password?”. Follow the steps to reset your password and try logging in again. If you still can’t access your account, contact Customer Support.

➤ Can I open an account for my friend?

No. Every account is strictly personal to that user. It is your responsibility to keep your login details secure.

➤ What if I can’t remember my username?

Usernames can’t be changed or reset. If you don’t remember your username, please contact Customer Support and provide the mobile number linked to your account.

➤ How do I reset my password?

• ⭐ If you’re still logged in: Click on the settings icon, then click on “Reset Login Password” to create a new password.
• ⭐ If you’re not logged in: Click on “Forgot your password?” at the login area, fill in the required details and follow the steps.

PAYMENTS

➤ How do I make a deposit?

Put your funds in and be ready to play in mere minutes. Here’s your guide:

• ⭐ Log in to your 96.com account

• ⭐ Click ‘Wallet’

• ⭐ Enter the amount you wish to deposit

• ⭐ Select preferred payment method: Net banking, UPI, Crypto, or Wallet solutions

• ⭐ Click on the ‘’Deposit’’

• ⭐ Follow the steps to complete the transaction. 

➤ What are the accepted currencies at 96.com for deposit and withdrawal?

We accept different currencies like BRL, INR, EUR, USD and USDT.

➤ What is the minimum and maximum deposit amount?

The deposit amount ranges from 10 USD to 500,000 USD or equivalent currency. The maximum deposit amount is different for each payment method.

➤ How long does it take for a deposit to appear in my account?

Deposits are usually credited instantly once the transaction is completed. If your balance has been deducted but the funds are still not in your 96.com account after 30 minutes, please contact Customer Support.

➤ How do I withdraw my funds?

To make a withdrawal, click on your Wallet icon and then “Withdraw”. Enter the required bank info, your account password and press submit.

➤ How long will it take for a withdrawal?

Withdrawals may require account verification. Once your account is fully verified, the withdrawal process can be completed faster.

➤ What is your minimum withdrawal amount?

There is no minimum or maximum limit for cryptocurrency withdrawals on 96.com. For local currency payment methods, limits may apply. The minimum withdrawal amount is 10 USD or the equivalent in your selected currency.

➤ How do I cancel my withdrawal request?

To cancel a withdrawal request, log in to your account, go to Statement > Wallet > Withdraw, and click “Cancel” next to the request. If you need further assistance, please contact Customer Support.

➤ Why was my withdrawal cancelled?

Withdrawal requests may be cancelled for the following reasons:

• ⭐ Wagering requirements have not been met.
• ⭐ Incorrect withdrawal information was submitted.
• ⭐ The withdrawal account does not belong to the account holder.
• ⭐ Additional account verification is required. If the requested documents are not submitted within 72 hours, the request will be cancelled, and the funds returned to your 96.com account.

If there’s further security verification pending on your account, it may be due to violating the terms and conditions of 96.com

➤ Are there any deposit and withdrawal charges?

96.com doesn’t charge fees for cryptocurrency deposits or withdrawals. Fees for fiat currency withdrawals may vary depending on local regulations. Please contact Customer Support for details in your country.

➤ Is it safe to deposit and withdraw funds on 96.com?

Yes, absolutely. Rest assured that our payment partners have the highest safety and security standards.

➤ Can someone deposit on my behalf into my 96.com account?

No. 96.com will only accept deposits from the account holder. 96.com will not accept deposits from third parties.

CRYPTO DEPOSIT

➤ Where can I buy crypto?

To purchase cryptocurrencies, you’ll need to have a crypto wallet or a registered account with a crypto exchange. Popular beginner-friendly platforms include Binance, FTX, Kraken, and Coinbase.

➤ What cryptocurrencies does 96.com accept?

We accept Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), and Tether (USDT). USDT supports 2 different networks, ERC-20 & TRC-20.

➤ How long does it take to make a crypto deposit?

For security reasons, crypto deposits need a certain number of blockchain confirmations before they appear in your account.

Approximate times:

• ⭐ USDT (TRC-20): 20 confirmations, around 2 minutes
• ⭐ BTC: 3 confirmations, around 30 minutes

➤ What are the exchange rates of each cryptocurrency?

Exchange rates are provided by our crypto payment partner and are based on major exchange platforms such as Binance or Huobi. Once you select a crypto, we will make the estimated conversion and show you how much you need to transfer to get the same amount in your currency.

➤ Are there any fees for making a crypto deposit?

96.com does not charge deposit fees. But your crypto wallet or blockchain network may apply a transaction fee.

➤ What are the minimum and maximum deposit amounts via crypto?

There are no minimum or maximum amount restrictions for crypto deposits.

➤ What is Bitcoin (BTC)?

Bitcoin is a cryptocurrency, also sometimes referred to as bitcoin (with lower “b”) or simply BTC. It was the first cryptocurrency to exist.

➤ What is Ethereum (ETH)?

ETH, or Ether, is the native currency of the Ethereum blockchain. It is a decentralised, open-source blockchain featuring smart contract functionality. It’s also the second-largest cryptocurrency after Bitcoin.

➤ What is Tether (USDT)?

Tether (USDT) is one of the most popular stablecoins in the crypto world. It was designed to hold a one-to-one value with the US dollar. USDT can be spent, traded, or transferred, like Bitcoin or any cryptocurrency.

ACCOUNT & VERIFICATION

➤ What is KYC?

KYC (Know Your Customer) is a verification process 96.com uses to confirm a player's identity. We verify your account before your first withdrawal to make sure your account is only accessible to you.

➤ Which documents do I need to provide for KYC Verification?

For our verification POI (Proof of Identity), you will need to provide one or more of the following documents:

• ⭐ Passport,
• ⭐ Driving License,
• ⭐ PAN Card,
• ⭐ Aadhaar Card.

You will also need to provide a POA (Proof of Address)

Important note when submitting documents:

• ⭐ Photos must show the entire document.
• ⭐ Photos must be clear and readable.
• ⭐ The document must show your full name, date of birth, photo, and expiry date.

➤ What if I don’t have the required documents?

Please contact the 96.com customer support team:

• ⭐ Email us at support@96.com,
• ⭐ Live Chat on 96.com.

➤ Why do I need to submit my personal details?

It's our job to verify that all accounts belong to genuine users. We have these processes in place to ensure your funds and data are 100% safe with us.

➤ Are my documents safe with 96.com?

Yes. Please know all your documents are 100% safe. Documents are always private and confidential and stored inside a secure data centre.

➤ My address is already stated on my ID. Do I still need to send proof of address?

Yes. The same document cannot be used for both Proof of Address and Proof of Identity.

SPORTS & GAMES

➤ Does 96.com offer cricket markets?

Yes! We are crazy about cricket. 96.com has some of the BEST ODDS in the market, which means you get to take home bigger wins! We also have tons of cricket markets to choose from. Check out our Cricketbook and Sports Exchange now.

➤ What kind of cricket markets do you offer?

96.com has an exciting variety of Fancy and Fixed Odds markets. The most popular include: Match Odds, Innings Runs, Session Runs, Batsman Runs, Fall Of The Next Wicket, Score At The End Of The Over and many more. You can also play during the match, live! We also offer real-time in-play markets; the action only gets better with 96.com!

➤ What are Fancy Markets and how do they work?

Yes, Fancy Markets is our thing! 96.com creates its own Fancy Markets on cricket - it’s a simple YES or NO. These markets work by predicting what you think will happen. For example, you can choose NO to several runs/wickets/boundaries if you think this will not happen, or YES if you think it will happen.

Predict what will happen when it comes down to Innings Runs, Session Runs, Batsman Runs, Fall Of The Next Wicket and Score At The End Of The Next Over.

Specifically, let’s say Innings Runs is set at 150-151. This means you can choose NO, the batting team will not score 150, or YES, the batting team will score 151.

➤ Does 96.com offer spread betting markets?

Coming soon! Sports spread betting markets are in the works and will be introduced in the near future.

➤ Does 96.com offer a cash-out feature on the Cricketbook?

Coming soon! A cash-out function is in the works. We’ll let all our players know when it’s live. For now, players can enjoy the cash-out feature only on the Sports Exchange.

➤ Does 96.com offer live streams of the cricket matches?

Yes. Players can watch cricket live after logging in. We offer live streaming, an interactive tracker and scoreboards that you can follow along with during the match. All available on both desktop and mobile devices. Enjoy.

CASINO & GAMES

➤ What type of games does 96.com offer?

Hit pause on cricket and jump onto 96.com’s casino anytime. With just a click away from the Sports Exchange, you get instant access to super exciting casino and card games like Teen Patti, Andar Bahar and Dragon Tiger. Play with LIVE DEALERS 24/7. There are hundreds of casino and slot games to choose from.

➤ Where can I find the game rules?

If you’re not familiar with a game, you can always read the game rules before you play. It’s usually accessible by clicking on the “?”, or the “i” icon.

➤ What happens if a live dealer makes a mistake?

Dealer mistakes are rare but can happen. If an error occurs, the round may be paused while the dealer informs the pit boss. If the issue can’t be resolved immediately, the round will be cancelled, and all bets will be returned.

➤ An error or other technical issue occurred during a game. What do I do?

Please contact our Customer Support team with the following information:

• ⭐ Account username,
• ⭐ Game details such as Game ID, Game Type, Bet Choice, and any other relevant details,
• ⭐ Exact/approximate time when the game was played,
• ⭐ Stake amount and account balance before and after the game,
• ⭐ Explanation of the issue,
• ⭐ Error message received (If possible, provide a screenshot).

Other Issues

➤ What happens if I lose my internet connection while I’m playing a game?

All game data is logged securely. If bets are placed successfully, you will be able to see them in the game history. If bets were not placed during the disconnection, your bet will be returned. Should you encounter any other issues, please contact our Customer Support team.

PROMOTIONS

➤ Do you offer bonuses?

Yes. Drop by the Promotions page to see all active 96.com bonuses. Note that terms and conditions apply to each promotion.

➤ I’m a new player. Do you have a welcome bonus?

• 1st Deposit: Min. $5 — 100% bonus up to $120.
• 2nd Deposit: Min. $10 — 120% bonus up to $80.
• 3rd Deposit: Min. $15 — 150% bonus up to $50.

➤ Can I cancel an active bonus?

To cancel an active bonus, please contact our 96.com Customer Support team.

➤ What are wagering/rollover requirements?

Wagering or rollover requirements are conditions attached to some bonuses. They mean you need to place a certain number of bets before you can withdraw any winnings made using bonus funds.

For example, if you receive a $100 bonus with a 10x wagering requirement, you’ll need to place bets with a total of $1,000 (10 x 100) before winnings can be withdrawn.

These requirements are common with casino bonuses, so it’s always a good idea to check the promotion’s terms and conditions.

PRIVACY & SECURITY

➤ What is my personal information used for?

Your personal information is stored securely. We use it to help manage your account and keep the platform safe. This includes things like:

• ⭐ Processing deposits and withdrawals,
• ⭐ Verifying your identity,
• ⭐ Sending promotions or updates,
• ⭐ Preventing fraud and protecting users.

➤ Is 96.com secure?

Yes. 96.com uses strict security measures and privacy standards to protect players’ safety and information while they play on the platform.

➤ Is it safe to play on 96.com?

Yes, we’ve taken every measure necessary to make sure our players can enjoy a secure and safe gaming environment. From two-way authentication during registration, secure payments, to the highest website security, player safety is our top priority.

MATCH/GAME-FIXING

Manipulating results, engaging in match-fixing, collusion, or otherwise attempting to influence the outcome of any event, game or competition (each, a “Contest”) for the purpose of obtaining an unfair advantage or financial gain is strictly prohibited. Any user found to have engaged in such conduct may have their winnings voided, forfeited, and their account suspended, at the Company’s sole discretion.