T&Cs
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96.com TERMS AND CONDITIONS

Using the 96.com website means you agree to follow these Terms and Conditions. If you don’t agree with them, please don’t continue using the site.

By creating an account, clicking “I agree,” or using any part of our platform or software, you confirm that you accept these terms.

This also means you understand and agree to follow the rules outlined here.

Since everything on 96.com happens online, you also agree that electronic communication and digital confirmations count as valid agreements between you and us.

These Terms and Conditions form a legal agreement between you and 96.com. If you’d like, you can save or print a copy for your records.

These terms and conditions are subject to change as set out below.

The terms “you”, “your”, “us”, “our” and “we” are defined below. Other words and phrases used in these terms and conditions are defined below and in these terms and conditions.

Please make sure you read and understand these Terms and Conditions before using the site. If you’re unsure about any of your rights or responsibilities, we recommend speaking with a legal adviser in your area.

These Terms and Conditions, together with our Privacy Policy and Betting Rules, make up the full agreement between you and 96.com regarding the use of the site, platform, and services.

They replace any previous agreements or discussions (whether written or spoken) related to using the 96.com platform.

Certain words and phrases are defined in these Terms and Conditions. In addition, in these Terms and Conditions, the following words and phrases have the following meanings:

“Account Currency” has the meaning in Clause 5.3;

“Account Statement” means a document produced by Us that details Your betting history with Us, balance adjustments, deposits, withdrawals and any other use of the Services sent to You regularly by Us;

“Applicable Laws” means laws applicable to You and/or to Us in relation to the Services.

“Bet” means any bet, wager or the like made by a Player in relation to the Services.

“Betting Rules” means the rules applicable to each product offered by Us as part of the Services via the Site, including any Bonus Restrictions.

“Betting Session” has the meaning in Clause 6.8;

“Bonus” has the meaning in Clause 15.1;

“Bonus Restrictions” has the meaning in Clause 15.1;

“Content Standards” has the meaning in Clause 31.5;

“Deposit Funds” has the meaning in Clause 5.5;

“Excluded Player” has the meaning in Clause 5.17;

“Force Majeure Event” has the meaning in Clause 29.1;

“Gaming Platform” means any online and/or mobile platform provided by Us to allow You to access the Site and the Services.

“Inactive Account” has the meaning in Clause 5.19;

“Inactive Account Fee” has the meaning in Clause 5.19;

“Interactive Services” has the meaning in Clause 31.3;

“Legitimate Winnings” has the meaning in Clause 6.3;

“Linked Sites” has the meaning in Clause 25.2;

“Maximum Withdrawal” has the meaning in Clause 6.10;

“Minimum Withdrawal” has the meaning in Clause 6.10;

“Open Bets” has the meaning in Clause 3.3;

“Players” means all end users of the Services (including You) who use the Services and who have agreed to these Terms and Conditions.

“Real Money Play” means games that require real money to be deposited into Your Account to play.

“Security Reviews” means reviews undertaken by Us in relation to anti-money laundering, prevention of terrorist financing and other reviews We deem reasonable in relation to security and the provision of the Services under Applicable Law;

“Services” refers to the real-money betting and gaming products available on the site and gaming platform, including sports betting, casino games, and lotteries, all provided according to the Betting Rules.

“Site” means the website www.betinvite.com together with any website that we may use to provide the Services to Players.

“Software” has the meaning given in Clause 9.1;

“Third Party Content” has the meaning in Clause 25.1;

“Third Party Provider” has the meaning in Clause 8.1;

“Third Party Terms and Conditions” has the meaning in Clause 8.1;

“You” and “Your” mean you, the person using the Site, Gaming Platform and the Services;

“Your Account” has the meaning in Clause 5.1;

“Your Device” means any apparatus used by You to access the Services, including but not limited to mobile phones, smartphones, desktop computers, tablets, laptop computers and internet-enabled televisions.

“Your Funds” has the meaning in Clause 6.2.

In these Terms and Conditions, words written in the singular can also refer to the plural, and the other way around.

The headings in this document are only there to help organize things and make them easier to read. They don’t change the meaning of any section.

If we mention a law or regulation, it also includes any updated or revised versions of that law, as well as related rules made under it.

WHO ARE WE

96.com is your ultimate destination for all things sports and casino. We offer the best odds in the most comprehensive list of markets for cricket, football, and much more. For Casino and Slots lovers, we offer hundreds of your favourite games picked from the best providers all over the world. Play Teen Patti, Roulette, Rummy, and much more. Plus earn amazing rewards and cashbacks through our promotions and loyalty programs. Play more, win more!

  1. ➤ In the event that these Terms and Conditions are translated into another language, the English language version shall prevail.
  2. ➤ If there’s any inconsistency between these Terms and Conditions and any document incorporated by reference, these Terms and Conditions will prevail.
  3. ➤ If You have any questions about the Site or the Services, or in the event that You have any complaint or dispute regarding the Services, you should email Our customer services team at support@96.com.

APPLICABILITY OF THESE TERMS AND CONDITIONS

  • ➤ You agree to use the gaming platform for personal entertainment only. It should not be used as a business or as your main source of income.
  • ➤ You confirm Your understanding that You may lose money when you place any Bet with Us.
  • ➤ By using the website, Gaming Platform, and Services, you agree to follow these Terms and Conditions. If you don’t agree with them, you should stop using the site. Please also review our Privacy Policy, which explains how we collect, use, and protect your personal data.
  • ➤ If you do not follow these Terms and Conditions, your account may be suspended or closed, and you may lose the funds in your account. In some cases, legal action may also be taken by Us against You.

AMENDMENTS TO THESE TERMS AND CONDITIONS

  • ➤ We may update or change these Terms and Conditions from time to time. This may include fixing errors or correcting pricing on bets. When important changes are made, we will notify users through the website or another appropriate method. The updated terms will apply once the notice has been given. If you do not agree with the updated terms, you should stop using the site and close your account. Continuing to use the site, platform, or services after the changes take effect means you accept the updated Terms and Conditions.
  • ➤ It remains Your responsibility to periodically check these Terms and Conditions to ensure that You continue to agree with them, and You are advised to do so each time You use the Site, Gaming Platform and the Services.
  • ➤ Any Bet received, but not settled, before changes to the Terms and Conditions are announced (called “Open Bets”), will still follow the version of the terms that was in place when the bet was made.
  • ➤ We may suspend, change, add, or remove parts of the website, platform, or services at any time. If this happens, we are not responsible for any resulting impact. If a service is suspended, any Open Bets may be closed at a value that we determine to be fair at that time.
  • ➤ We will not be liable if, for any reason, the Site or Service is unavailable for any time or period.
  • ➤ We may, at Our absolute discretion, change the content of the Site and/or the Services or elements of the Services on the Site at any time. Any such changes shall not affect Bets made by You prior to such changes.
  • ➤ We give no guarantee that the Site will be compatible with any hardware or software used by You, including Your Device.

LEGALITY OF THE USE OF THE GAMING PLATFORM AND THE SERVICES

  1. ➤ We are a company incorporated under the laws of (TBD). We are regulated for the purpose of operating fixed-odds sports betting facilities, sports betting exchange facilities, casino games, slots games, and peer-to-peer games. Not all services may be available at all times, and the available products may change.
  2. ➤ We hereby grant to You a limited, personal, and non-transferable right to use our services on your device. This is only for participating in the games and features available on the platform, and it must follow these Terms and Conditions. 
  3. ➤ Only those aged 18 years or over (or such other higher minimum legal age in Your jurisdiction) may use the services. We may ask you to show proof of your age or check it through third-party verification services. If we can’t confirm your age, your account might not be opened yet, or it may be temporarily suspended until everything is verified. Also, we can’t give legal advice. It’s up to you to make sure that using our platform is allowed where you live and that you’re following the laws that apply to you. By continuing to use the platform, you also confirm that you’re comfortable with the services we offer and don’t find them offensive, unfair, or inappropriate.
  4. ➤ You are responsible for making sure that using our site and services is legal where you live. If the laws in your country or region do not allow online betting, then you should not use the platform.
  5. ➤ If needed, we may share information about your account with authorities, payment providers, banks, or other gaming operators when investigating suspected fraud, illegal activity, or other suspicious behavior. You agree to cooperate if such investigations take place.
  6. ➤ We may restrict or block access to the platform if we believe a player is underage, does not meet the legal betting age in their country, or if we cannot verify their identity or other important details. We may also ask for additional verification, such as identity, address, or age checks, when required.

REGISTRATION AND USE OF YOUR ACCOUNT

  • ➤ To use our services, you first need to create an account (“Your Account”). We are not required to approve every account request, and we may refuse to open an account at our discretion. By creating an account, you confirm that you are at least 18 years old, or the legal gambling age in your country if it is higher. You also confirm that you are legally allowed to enter into agreements. If we later discover that you are under the legal age to gamble, we may close your account, and any winnings will not be considered valid.
  • ➤ To create an account, you will need to provide some basic details through our registration form. This may include your name, date of birth, address, email address, and phone number. You are responsible for making sure that the information you provide is accurate and kept up to date. If your details change, you can update them by contacting us. In some cases, we may ask for additional documents to verify your information.
  • ➤ When you register, you will choose a preferred currency for your account (“Account Currency”). Once it’s set, it cannot be changed later. If you make a payment in a different currency, it will be converted using the exchange rate shown on the site at the time. Conversion fees may apply depending on the rates listed on the platform.
  • ➤ There are no setup fees for opening an account. Any money held in your account does not earn interest, as we are not a bank. If you deposit funds in a different currency from your account currency, the amount will be converted using the exchange rate shown on the site at the time of the transaction. You must also make sure that any payments into your account come from a payment method that belongs to you.
  • ➤ To place bets or play with real money, you’ll need to deposit funds into your account using one of the payment methods available on the site. The funds will appear in your account once we receive them. The minimum deposit is €5 (or the equivalent in your chosen currency). This amount may change depending on your account history, the payment method you use, or other factors.
  • ➤ Make sure the details you provide when creating your account are accurate and complete. If anything changes later, you should update your account information by letting us know.
  • ➤ We may ask you for information or documents to verify your identity and comply with anti-money laundering laws. This can include things like a passport or ID card, as well as proof of address such as a utility bill or bank statement. If we can’t verify your information, we may not be able to open your account, or we may suspend it later. We may also use third-party services to help verify your identity when needed.
  • ➤ You agree that we cannot provide legal advice about whether using the platform is allowed where you live. It’s your responsibility to make sure that online betting or gaming is legal in your country or region before using the site.
  • ➤ You are encouraged to seek legal advice before making Your Account and/or using the Gaming Platform or Services in your jurisdiction.
  • ➤ By using the platform, you confirm that online betting and gaming are legal in your country or region. You also confirm that the laws where you live do not stop you from using these services.
  • ➤ Without limiting the terms of this Clause 5, We do not accept bets from certain countries or regions. These may change from time to time, but they can include places like North Korea, Iran, Turkey, France, the United Kingdom, the Netherlands, Australia, and the United States.
  • ➤ We provide the Services at Our absolute discretion and can change any part of the Services at any time.
  • ➤ You acknowledge and agree that We may not be able to provide some or all of the Services in certain jurisdictions.
  • ➤ When you create your account, you will need to set up security details. To help prevent fraud, you must keep these details private and not share them with anyone. If You know or suspect that someone else knows Your security details or that any other personal information has been stolen or otherwise accessed without Your authority, You must notify Us immediately.
  • ➤  If we believe there may be a security issue or misuse of the platform, we may ask you to change your password or temporarily suspend your account.
  • ➤ The name on your account must be your real, legal name. It also needs to match the name on any bank accounts or payment methods you use with us.
  • ➤ If you were previously banned from using our services or had an account closed by us (“Excluded Player”), you are not allowed to create another account unless we specifically allow it. If someone who was excluded manages to open a new account anyway, we can close that account without warning. We may also keep any deposited funds, and any winnings from that account will not be considered valid. To prevent this, we may run identity and fraud checks, including checks by third-party verification services. If we discover that a fake name or false identity was used to open an account, we can close the account immediately, and any winnings will be treated as illegitimate.
  • ➤ You must not allow anyone else to use your account. You are fully responsible for everything that happens through your account, including the use of your contact details or security information. Unless the issue was caused by our own mistake, any activity done through your account will be treated as your responsibility. This means we will not refund losses caused by someone else using your account, even if you did not give them permission.
  • ➤  If you do not place any bets using your account for 12 straight months, your account will be marked as inactive (“Inactive Account”). Once an account becomes inactive, an administration fee (“Inactive Account Fee”) will be charged. This fee will be €5 (or the equivalent in your account currency) or 5% of the account balance, whichever is higher. The fee will be taken from the account once it becomes inactive and again on the first day of each following month. The Inactive Account Fee will be deducted from the Inactive Account until the earlier of: (a) the Inactive Account balance being reduced to zero; or (b) the Inactive Account being reactivated by You by using the Inactive Account to place Bets. In each of the situations (a) and (b) as noted in this Clause 5.19, the Inactive Account Fee shall cease to be deducted. If an inactive account stays at zero balance for six consecutive months, we may close the account.
  • ➤ We may cancel Your Account and/or these Terms and Conditions with You on giving thirty (30) days’ notice to You.
  • ➤ We may suspend or cancel Your Account on giving you one (1) day’s notice if You breach any of the terms of these Terms and Conditions.

  • ➤ We may suspend or cancel Your Account immediately without notice at Our absolute discretion if:

    • (a) There is activity on Your Account or by You that We consider illegal in (TBD) or any other jurisdiction;
    • (b) We suspect manipulation of, or insider dealing on, the underlying markets on which Bets are placed by You or any other Player;
    • (c) there is any other action by You that We consider is prejudicial to Our bona fide interests;
    • (d) We determine that We will stop offering the Services in the jurisdiction in which You reside.
  • ➤ The expiry, suspension or termination of Your Account or termination of these Terms and Conditions with You for any reason will not affect:
    • (a) any rights, obligations and/or liabilities accrued before the date of suspension, termination or expiry; or
    • (b) any rights, obligations and/or liabilities expressed to continue in force after and despite suspension, expiry or termination.
  • ➤ We hold customer funds separate from company funds in a mixture of bank accounts.

DEPOSIT FUNDS AND WITHDRAWALS

  • ➤ We reserve the right not to open an account for You without having to provide any reason whatsoever. We reserve the right to refuse/reject and suspend without prior notification any Player who is suspected of cheating, fraud, hacking, attacking, manipulating, or damaging Our normal online operations.
  • ➤ You cannot place bets unless there are cleared funds in your account. Any money you deposit, along with any valid winnings you receive (together called “Your Funds”), will be held in your account by us on your behalf. We are not a bank, and your balance does not earn interest. Your winnings will only be credited to your account once we have received all the information we need from you.
  • ➤ In these Terms, “Legitimate Winnings” means winnings that were fairly won while using the platform and following these Terms, the betting rules, and any applicable laws. These winnings may still have certain deductions, such as: (a) any rake or commission due to Us; (b) entry or service fees related to using the Gaming Platform and the Services; and (c) any chargebacks made by a Third Party Provider.
  • ➤ If you break these Terms and Conditions, any winnings you receive will not be considered legitimate winnings, and we will not be required to pay them to you.
  • ➤ Withdrawals, including withdrawals of Legitimate Winnings, are subject to any Bonus Restrictions and Security Reviews.
  • ➤ We are entitled to withhold any Winning, including Legitimate Winnings, in the event that we reasonably determine that there has been any fraud in relation to such.
  • ➤ We are entitled to withhold Legitimate Winnings if we are required to do so under Applicable Law.
  • ➤ You are responsible for checking the winnings shown in your account statement before starting a new betting session. If you notice any mistakes, you must report them right away by emailing support@96.com before placing new bets. If you continue betting without reporting the issue, you may lose the right to dispute it later.
  • ➤ As long as your funds have cleared and we confirm that the winnings are legitimate, you can request a withdrawal at any time. Withdrawals must follow the minimum and maximum withdrawal limits and the rest of these Terms and Conditions. Withdrawals can only be made in the same currency used for the original deposit.
  • ➤ The minimum withdrawal is €10 or $10 (or the equivalent in your account currency). If you want to withdraw more than the allowed maximum, you must contact customer support at support@96.com. Any withdrawal below 100 EUR or USD will have a 2 EUR/USD fee applied. The minimum withdrawal in USDT is 50, with a fee of 20 USDT applied to all USDT withdrawals.
  • ➤ We may refuse to accept deposits into your account. If you deposit using a credit card, debit card, or e-wallet, it may take up to 5 days for the funds to appear in your account, although most deposits arrive much faster.
  • ➤  You can cancel Your Account at any time; however, if You do cancel Your Account, you must stop using the Gaming Platform.
  • ➤  The suspension or cancellation of Your Account will not affect either party's statutory rights or liabilities.
  • ➤ You may open only one account with Us.
  • ➤ You are responsible for paying any taxes or government fees that may apply to your legitimate winnings. If taxes are required in your country, it’s up to you to report and pay them.
  • ➤ We may sometimes offer Free Practice Play. If you choose to use it, you understand that no real winnings or payouts will come from it. Free Practice Play is optional and can be removed by us at any time. We may also run special offers for new players, but these may only apply to new accounts and not existing players.
  • ➤ Any money in your account is held by us on your behalf in a player funds account. However, we are not a bank, and the balance in your account does not earn interest.

FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

  • ➤ If we believe you have cheated or tried to defraud the platform, we may immediately suspend or close your account. This includes things like game manipulation, payment fraud, using stolen credit or debit cards, chargebacks, money laundering, or any other suspicious activity. If a deposit you made is later rejected or reversed by your bank, we may also suspend or close your account and recover any unpaid amounts using legal methods. available to Us.
  • ➤ We also have the right to cancel or withhold winnings if we believe that a player or group of players worked together to cheat or attempt to defraud the platform.
  • ➤ The use of artificial intelligence, “bots”, or automated programs on the gaming platform is strictly not allowed. This also includes any software or tool that collects or uses data from the platform for other purposes, including commercial use. We actively monitor and take steps to detect these kinds of programs. If we find that you have used, or attempted to use, AI, bots, or similar tools on the platform, your account may be closed immediately without notice.

THIRD PARTY PROVIDERS

  • ➤ To deposit or withdraw money from your account, we use third-party payment providers such as e-wallets, payment processors, or banks. We will also be required to use the services of Third-Party Providers to pay You Your Funds. By using the platform, you allow us to work with these providers to process deposits and withdrawals for your account. You may also need to agree to separate terms and conditions from these third-party providers. Those terms belong to them, and we are not responsible for their policies or agreements.
  • ➤ If money is added to or removed from your account by mistake, you must let us know as soon as possible, and no later than 24 hours after you notice the error. Any winnings that appear in your account because of a mistake will not be considered valid winnings, and they cannot be used for betting. We also have the right to cancel transactions connected to those incorrect winnings. If the amount shown in your account does not match the amount processed by the payment provider, you should contact the third-party provider directly. Any funds added to your account by mistake still belong to us and must be returned.
  • ➤ We are not responsible for the actions or mistakes made by any third-party payment provider.

RIGHT TO USE

  • ➤ In some cases, you may need to download or install software to use the gaming platform. If you do, we give you a personal license to install and use that software on your device. This license is only for using the platform and its services.
  • ➤ The Site, Gaming Platform, the Software and all pictures, graphics, photographs, animations, videos, music, audio, text, live feeds, and all other intellectual property rights on and in and to the Site, Gaming Platform, the Services and the Software belong to our partners and licensors or to us. These materials are protected by intellectual property laws, including copyright. They cannot be copied, reproduced, or reused without our written permission.
  • ➤ You are not allowed to use any trademarks, brand names, or logos from the platform without permission. All of these belong to us or our licensors.
  • ➤ Except as permitted by these Terms and Conditions, You may not (other than as permitted by law) copy, use, modify, create derivative works from or distribute the Software or written materials associated with the Gaming Platform, decode, reverse engineer, dissemble, decompile or otherwise translate or convert the Software or any part of it or transfer, loan, lease, assign, rent or otherwise sublicense the Software or do any of the above to any copy, adaptation, transcription, or merged portion of the Software. This also includes any attempt to hack, damage, manipulate, or interfere with the gaming platform or its software in any way.

PAYMENT AND SECURITY

  • ➤ To maintain a high level of security to protect Your Account, we perform random Security Reviews. You hereby accept that We maintain the right to obtain additional documentation or request electronic or other verification from adequate Third parties in order to verify Your identity in the event of a Security Review. Where We fail to obtain such additional documentation to Our reasonable satisfaction, we reserve the right to suspend or cancel Your Account without notice at Our absolute discretion.
  • ➤ Legitimate Winnings cannot be transferred, substituted, or redeemed for any other prize.
  • ➤ Unless otherwise stated in these Terms and Conditions, no Bet can be cancelled once confirmed by Us. We reserve the right to refuse any Bet.
  • ➤ No Bet can be placed unless You have a sufficient balance in Your Account. You will not be given any credit.

ANTI-MONEY LAUNDERING PROVISIONS

  • ➤ We will only place winnings into the Account of the Player that placed the winning Bet and once the winning Player has identified himself/herself and verified the same to Our reasonable satisfaction.
  • ➤ We reserve the right, at Our discretion, (acting reasonably), to suspend payment of Legitimate Winnings, pending a full investigation (including providing details to the relevant law enforcement agency where appropriate), where We suspect that winnings have been credited, and are attempted to be withdrawn, by a Player for the purposes of money laundering, terrorist financing or fraud. An example of where this might occur includes where a Player has credited his account with a substantial sum, and then the Player attempts to withdraw sums from his account, having only conducted minimal betting activity on the Gaming Platform. Full payment of Legitimate Winnings will be made to the Player where the investigation reveals no evidence of money laundering, terrorist financing or fraud (as relevant).

BETS

  • ➤ In making a Bet, you will determine the amount of Your own Bet, subject, to the following:
    • (a) the restrictions on Bets set out in these Terms and Conditions;
    • (b) the minimum and maximum amount of any Bet as set by Us prom time to time.
  • ➤ In the event that You give Us instructions which We consider ambiguous, we will be entitled to treat the entire Bet as void. In such circumstances, our decision will be final and binding.
  • ➤ If You place a Bet, which exceeds any limits set by Us, the Bet amount in excess of the limit shall be disregarded, and this element of the Bet will be void.
  • ➤ If a Bet is not made in full or if details of it are missing, we may, at Our discretion, deem such Bet to be void.
  • ➤ Subject to limits on the value of Bets, you may send multiple copies of the same Bet, in which case all Bets shall be treated as separate Bets. If You submit a number of Bets (whether identical or different), they shall be dealt with by Us in the order in which they are received.
  • ➤ You must make Bets as an individual. If we believe multiple players are working together or placing identical bets as part of a group or scheme, we may treat those bets as invalid. In those cases, we also have the right to refuse payment of any winnings, including legitimate winnings.
  • ➤ In making a Bet, You represent and warrant to Us that You do not know or have any influence over the outcome of the event or game in respect of which the Bet is made; otherwise, We may treat Your Bet as void.
  • ➤ To place a bet, you must have enough money in your account to cover the full amount of the bet. If your balance does not cover all the bets you try to place at the same time, we may reject the bet. In that case, you will need to reduce the bet amount or add more funds to your account through a payment provider before placing the bet again. 
  • ➤ If a clear mistake happens because of human error or a system issue, any affected bet may be cancelled. If that happens, the amount you placed on the bet will be returned to your account, and no winnings will be paid for that bet.
  • ➤ Where a Bet is settled incorrectly due to, for example, an erroneous result being recorded on the Gaming Platform, the settlement will be invalid and reversed by Us. If You have insufficient funds in Your Account to permit such a reversal, You will be required to return the erroneously credited sums to Us immediately.
  • ➤ We may, at any time, at Our absolute discretion and without giving any reason or advance notice, suspend betting on the Gaming Platform, refuse to accept any Bet or any part of a Bet.
  • ➤ The minimum amount You are allowed to place as a Bet is dictated by the Betting Rules relating to such Bets.
  • ➤ The maximum amount You are allowed to place in aggregate as Bets in any 24 hour period is dictated by the Betting Rules relating to such Bets.

PLACING A BET

  • ➤ Bets may only be placed via the Service as instructed on the Website or any other communication between You and Us, unless an alternative prior arrangement has been made with Us.
  • ➤ A Bet is accepted only when confirmed in accordance with the procedures stated in the Betting Rules. If You want to check if a Bet has been confirmed by Us You can contact us to obtain Your Account history.
  • ➤ You shall be responsible for ensuring that Your Bets are correct. Bets placed and accepted within the relevant time limit may not be revoked or changed by You except as expressly provided in these Terms and Conditions.
  • ➤ We assume no responsibility for typing, transmission and/or evaluation errors in respect of any Bets and will be entitled (after the event, if necessary) to correct errors.

CHARGES

  • ➤ For the vast majority of customers, the only charges paid to Us will be Commission on net winnings in an Exchange market, as set out in the opening of Your account or as notified to you from time to time.
  • ➤ A small number of customers who, in the long-term, generate very little commission compared to the amount they win may incur Premium Charges. Any customer affected by this charge will be notified in advance.

BONUSES

  • ➤ We may, from time to tim,e offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonus'). Bonuses may only be used in relation to such Services as may be specified when the Bonus is offered to You. Each bonus may also come with specific rules or restrictions, and you need to follow those rules if you choose to use the bonus. Bonuses may be used only once unless otherwise specified. Bonuses normally cannot be withdrawn directly. Any winnings made using a bonus can only be withdrawn after all bonus requirements have been met.

RESULTS AND EVALUATION OF BETS

  • ➤ If there is a discrepancy between the result shown on Our server and any other website or media used by You, the result shown on Our server will govern the result of the Gaming Platform. In the event of system malfunction or damage which results in the loss of data, we will make reasonable efforts to recover all historic data, and all recovered data will be deemed official.
  • ➤ Any failure on the Player's side, including but not limited to network connection or computer problems, will not void the result. You can check Your own Account history by requesting it at support@96.com to see how any Bet was determined.
  • ➤ Any system malfunction and/or hardware malfunction affecting Us will void the games affected by such, and no winnings of any nature whatsoever will be due.

SPECIAL RULES FOR SPECIFIC BETS

  • ➤ Betting Rules and Bonus Restrictions may be amended by Us at any time.
  • ➤ All Bets are subject to the Betting Rules for the relevant product, and it is Your responsibility to become aware of all Betting Rules and Bonus Restrictions to the extent that it is relevant to any Bets You place.

YOUR REPRESENTATIONS

  • ➤ You represent and warrant that You have reached the age of 18 or the legal age required for gambling in the jurisdiction in which You live, whichever is the higher. You also undertake that You will not access the Gaming Platform and use the Services from within a jurisdiction where online gambling is illegal, and that You will not access the Gaming Platform and use the Services at any time if You are a citizen of a jurisdiction that prohibits its citizens from participating in such.
  • ➤ You represent and warrant that You understand that by using the Gaming Platform You may lose money on Bets placed and You accept full responsibility for such loss. You agree that Your use of the Gaming Platform is at Your sole risk.
  • ➤ Should sums be paid to or debited from Your Account in error, it is Your responsibility to notify Us of the error without delay and in any event within 24 hours of becoming aware of the error or from when You could reasonably be deemed to be aware of the error. Any sums credited to Your Account due to an error will be deemed invalid and, if there are sufficient sums in Your Account, such sums will be immediately reversed by Us from Your Account. In the event that there are insufficient sums in Your Account, you shall immediately return to Us the funds representing the erroneously credited funds. Amounts credited to Your Account in error are not available to Bet with, and We reserve the right to void any transaction involving such sums paid in error to You. For the avoidance of doubt, where You have a credit balance in Your Account, and further sums are erroneously added to this, you are permitted to transact up to the level of credits available in Your Account, excluding the erroneously added sums.
  • ➤ If money is added to your account by mistake and you withdraw it, you agree to return that amount to us.

NO WARRANTY

  • ➤ We will endeavour to provide the site, the gaming platform, the software and the services using reasonable skill and care. However, we do not guarantee anything beyond that. Any implied warranties or conditions relating to satisfactory quality, fitness for purpose, completeness, accuracy or otherwise are hereby excluded to the fullest extent permitted by law.
  • ➤ We make no warranty that the site, the gaming platform, the software or the services will be secure or will meet your requirements or will be uninterrupted, timely or error-free. We make no warranty that defects will be corrected, or that the site, the gaming platform, the software or the server that makes it available are free of viruses or bugs.
  • ➤ We make no warranty as to the full functionality, accuracy, or reliability of the materials supplied by us, the software, the results of the gaming platform or the accuracy of any information obtained by you through the gaming platform.
  • ➤ The quality of the internet connection to the gaming platform varies from player to player and may not be absolutely stable. We are not responsible for any misplaced or lost bets. We are not liable for acts or omissions of any internet service provider, telecommunications provider or third party with whom you have contracted for internet services or telecommunications services.
  • ➤ We carry out regular maintenance to the Gaming Platform to ensure, as much as reasonably possible, that an optimum experience is provided to You. During such maintenance sessions, you acknowledge and agree that access to the Gaming Platform and the Software may be limited to allow for such necessary repairs, maintenance or the introduction of new facilities or services. We will make reasonable efforts to notify You of any downtime in advance (whether via an advance schedule of downtime or period notifications on the Gaming Platform) and resume the Gaming Platform and the Services as soon as We reasonably can.

LIMITATION OF LIABILITY

  • ➤ You agree that Your use of the Site, Gaming Platform, the Software and the Services is at Your sole risk.
  • ➤ Other than as explicitly stated in these terms and conditions, we will not be liable in contract, tort, negligence, or otherwise, for any indirect or consequential loss or damage whatsoever or howsoever arising from or in any way connected with your use of the site, gaming platform, the software or the services, including, without limitation, damage for loss of business, loss of data, loss of profits, loss of revenue, business interruption, loss of business information, loss arising from downtime or any other indirect or consequential loss whatsoever (even where we have been notified by you of the possibility of such loss or damage).
  • ➤ Other than as expressly stated in these terms and conditions, we hereby exclude all liability to you, whether under the terms of contract, tort, negligence or otherwis,e to the fullest extent permitted by law. We do not exclude liability for death or personal injury caused by our negligent act or omission or for our fraudulent acts or omissions.
  • ➤ We will not be liable or responsible to You for any loss or damage incurred or suffered by You as a result of any suspension or stoppage (whether temporary or permanent) of the Service or Gaming Platform arising from any governmental order or change in policy by Our regulator.
  • ➤ We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Gaming Platform, and You confirm that We will not be liable to You or any third party for any modification to, suspension of or discontinuance of the Gaming Platform, the Software and/or the Services.
  • ➤ We reserve the right to withdraw the Site, Gaming Platform, the Software or the Services or any elements of the Site, Gaming Platform, the Software or the Services at any time, and will not be liable to You as a result of any such action.

CAP ON OUR LIABILITY

  • ➤ Our entire and aggregate liability to You, whether under these Terms and Conditions, the law of contract, tort (including negligence) or otherwise, shall in no event exceed the lesser of:
    • (a) a sum equivalent to the total sum of money deposited by You in Your Account and used by You to place Bets in the three (3) month period prior to the date of the incident giving rise to the relevant claim; or,
    • (b) the total sum of five hundred (500) Euros.

THIRD PARTY OBLIGATIONS

  1. ➤ You confirm and acknowledge that Your use of the Site, Gaming Platform, the Software and the Services provided by Us is for online gaming and/or online gambling purposes only. You understand and confirm that We are not responsible for any Third-Party Provider, and any agreement between You and a Third Party Provider does not form part of these Terms and Conditions between You and Us. You agree and confirm that in no circumstances will We be responsible for the conduct of or provision of services by a Third-Party Provider.
  2. ➤ You confirm and acknowledge that any agreement between You and the Third-Party Provider is not a contract to which We are a party, and therefore We are not liable for any element of the relationship between You and the Third Party Provider.

INDEMNITY

  • ➤ You agree to fully indemnify, defend and hold Us, our officers, Our directors, Our employees and Our agents harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses whatsoever, including legal fees, arising out of any breach of these Terms and Conditions by You.
  • ➤ You agree to fully indemnify, defend and hold Us, Our officers, Our directors, Our employees and Our agents harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses whatsoever, including legal fees, arising out of any breach of warranties or representations by You including, but not limited to, the representations that: (a) You are not a citizen or a resident of a country which prohibits such online gambling, online betting or online gaming activities; and, (b) You are not accessing the Gaming Platform from a jurisdiction where online gambling and online gaming activity is prohibited by law.
  • ➤ You will indemnify Us for all losses and damages suffered by Us as a result of wrongdoings and/or fraud by You alone or as part of a group of Players acting in concert or as a syndicate. Wrongdoings and/or fraud will include, but not be limited to, attempts to breach the single account per Player rule, to exceed the betting limits, hacking, use of artificial intelligence or bots, providing false personal information, and/or any actions and/or omissions which We reasonably deem to be a fraud and/or wrongdoing.
  • ➤ You further agree fully to indemnify, defend and hold Us, and Our officers, our directors, Our employees and Our agents harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses whatsoever, including legal fees, arising out of any claim brought against Us by a Third Party Provider as a result of the breach of these Terms and Conditions by You.

TRANSFER

  • ➤ You may not transfer, assign, novate or otherwise transfer any of Your rights or obligations under these Terms and Conditions or any part of these Terms and Conditions to any third party. We may transfer, assign, novate or otherwise transfer any of Our rights and/or obligations under these Terms and Conditions and/or any part of these Terms and Conditions to a third party.

THIRD PARTY CONTENT

  • ➤ The Gaming Platform may include content, links, or materials from third-party websites or resources (“Third-Party Content”). While we try to make sure that the information shown on the Site and Gaming Platform is accurate, trustworthy, and of good quality, we cannot guarantee the accuracy or reliability of any Third-Party Content and we are not responsible for it. If we are told that any Third-Party Content on the Site or Gaming Platform contains incorrect information, we will make reasonable efforts to review it and correct the issue as soon as we reasonably can.
  • ➤ We do not make any guarantees or promises about websites that may be linked from the Gaming Platform (“Linked Sites”), the companies that operate those websites, or the materials and services they provide. We are not responsible for any loss or damage that may happen if you access or rely on information found on those Linked Sites. By using those links, you understand that visiting and using any Linked Site is completely at your own risk.

THIRD PARTY RIGHTS

  • ➤ Anyone who is not a party to these Terms and Conditions does not have the right to rely on them or enforce any part of them. This applies whether under general law or under laws related to third-party rights, including the Contracts (Rights of Third Parties) Act 2001, or any similar legislation.

SETTLEMENT OF DISPUTES

  • ➤ In the first instance, any disputes should be referred to Our customer services team for resolution by emailing the team at support@96.com. Thereafter Our internal review mechanisms will be used to investigate a complaint from You. We will keep You up to date with Our investigations. We will deal with all complaints as soon as reasonably practicable. We are only responsible for the provision of the Site, the Gaming Platform, the Software and the Services.
  • ➤ Disputes should be referred to us as soon as possible and not later than 7 days after the incident relating to the relevant dispute.
  • ➤ In the event that We cannot resolve a dispute You have with Us to both parties’ satisfaction, you may refer any dispute to Our regulator, namely (TBD) eGaming.

NOTICES

  1. ➤ Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provided to Us when You opened Your Account. A notice will be considered delivered 24 hours after we send it to that email address. Notices for Us should be sent to our registered office address and marked for the attention of Customer Services and sent by registered mail or registered air mail (as relevant) or by courier. Notices sent to us will be considered delivered 10 days after they are mailed, or 3 days after they are sent by courier.

EVENTS OUTSIDE OUR CONTROL

  • ➤ We will not be liable or responsible to You for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside Our reasonable control (“Force Majeure Event”).
  • ➤ A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following:
    • (a) strikes, lock-outs or other industrial action;
    • (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    • (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    • (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
    • (e) difficulties in obtaining financial market data;
    • (f) impossibility of the use of public or private telecommunications networks;
    • (g) delays, losses, errors or omissions in or made by the postal or other delivery service or by the banking system;
    • (h) the acts, decrees, legislation, regulations or restrictions of any government or Our regulator;
    • (i) failure of any telecommunications system.
  • ➤ Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations may be performed despite the Force Majeure Event.

PUBLICITY

  • ➤ We reserve the right to publicise and promote details of winners. We publish on Our Site the names and geographical locations by country of all winners and a condition of these Terms and Conditions is that You agree to Us including Your details on Our Site if You are a winner.
  • ➤ All media enquiries regarding Us received by You must be referred to Us immediately.
  • ➤ Your personal data will be processed by Us in accordance with Our Privacy Policy.

ACCEPTABLE USE

  • ➤ You may use Our Site only for lawful purposes. You may not use Our Site:
    • (a) in any way that breaches Applicable Laws, national or international law or regulation;
    • (b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    • (c) for the purpose of harming or attempting to harm minors in any way;
    • (d) to send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards;
    • (e) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation;
    • (f) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • ➤ You agree not to access without authority, interfere with, damage or disrupt:
    • (a) any part of Our Site;
    • (b) any equipment or network on which Our Site is stored;
    • (c) any software used in the provision of Our Site; or
    • (d) any equipment, network or software owned or used by any third party.
  • ➤ We may, from time to time, provide interactive services on Our Site, including, without limitation, video games, chat rooms and bulletin boards (“Interactive Services”).
  • ➤ Where We do provide any Interactive Services, we will provide clear information to You about the kind of service offered, if it is moderated, and what form of moderation is used (including whether it is human or technical). We will use reasonable endeavours to assess any possible risks for Players from third parties when they use Interactive Services, and We will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, We are under no obligation to oversee, monitor or moderate any Interactive Services We provide on Our Site, and We expressly exclude any and all liability for any loss or damage arising from the use of any Interactive Services by a Player in contravention of the Content Standards, whether the service is moderated or not. Where We do moderate Interactive Services, we will normally provide You with a means of contacting the moderator, should a concern or difficulty arise.
  • ➤ Contributions by You to Our Site must be accurate (where they state facts); be genuinely held (where they state opinions); not be defamatory; comply with applicable law in the Isle of Man and in any country from which they are posted. Contributions by You to Our Site (“Content Standards”) must not:
    • (a) contain any material which is obscene, offensive, hateful or inflammatory;
    • (b) promote sexually explicit material;
    • (c) promote violence;
    • (d) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
    • (e) provide financial advice or investment advice;
    • (f) infringe any copyright, database right, trade mark or other intellectual property right of any other person;
    • (g) be likely to deceive any person;
    • (h) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
    • (i) promote any illegal activity;
    • (j) be threatening, abusive or invasive of another’s privacy, or cause annoyance, inconvenience or needless anxiety;
    • (k) be likely to harass, upset, embarrass, alarm or annoy any other person;
    • (l) be used to impersonate any person, or to misrepresent Your identity or affiliation with any person;
    • (m) give the impression that they emanate from Us, if this is not the case;
    • (n) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement, computer misuse or financial market manipulation.

IDENTITY VERIFICATION (KYC) FOR FIAT CUSTOMERS

KNOW YOUR CUSTOMER (KYC) VERIFICATION

➤ Purpose and legal basis.

96.com is licensed and regulated by the Anjouan Offshore Finance Authority (the "AOFA") under the Computer Gaming Licensing Act 007 of 2005, administered by Anjouan Licensing Services Inc. ("ALSI"). In accordance with our licence conditions, our internal anti-money laundering and counter-terrorism financing ("AML/CTF") policies, and applicable international standards (including the FATF Recommendations), we operate a Know Your Customer ("KYC") verification process for all customers who deposit, play, or withdraw using fiat currency ("Fiat Customers"). The KYC process is designed to prevent fraud, money laundering, terrorism financing, underage gambling, and identity theft, and to protect the integrity of our platform.

➤ When verification is required.

Fiat Customers must successfully complete KYC verification before their first withdrawal is processed. We may also request, or re-request, verification at any other time, including where we detect unusual or inconsistent activity, on reaching cumulative deposit or withdrawal thresholds defined in our internal AML/CTF policy, following a change of payment method, where a customer is identified as a Politically Exposed Person (PEP) or sanctioned individual, or where otherwise required under our licence conditions or applicable law.

➤ Documents required.

To complete initial KYC, you must submit:

  1. (a) a clear, colour image of a valid, unexpired government-issued photographic identification document (passport, national identity card, or driving licence). Where a card or licence is provided, both sides must be submitted and all four corners and the Machine-Readable Zone (where applicable) must be fully visible and legible; and
  2. (b) a live selfie of yourself, taken at the time of submission, for the purpose of matching your likeness to the identification document provided. We may, at our discretion, require the selfie to be taken while holding the identification document, or to include a liveness check (such as a short video or guided facial-movement capture).

➤ Additional information.

We reserve the right to request further information or documentation where reasonably necessary to verify your identity, age, address, source of funds, source of wealth, or payment method, including proof of address, proof of payment instrument ownership, or source-of-funds/source-of-wealth evidence. This applies both at initial verification and on an ongoing basis as part of our risk-based approach.

➤ Process and timeframes.

Documents must be submitted through our secure verification portal. We will use reasonable efforts to review submissions within 48 hours of receipt (excluding weekends and public holidays). You must complete KYC verification within 14 days of our first request. If documents are rejected (for example, due to image quality, expiry, or a mismatch with your account details), you will be notified and invited to resubmit within the same 14-day window.

➤ Account restrictions pending verification.

While KYC is outstanding, we may suspend your account, place limits on your account, and/or withhold withdrawals. **No withdrawal will be processed until initial KYC verification has been successfully completed.**

➤ Consequences of non-compliance.

If you fail to complete KYC verification within the required timeframe, refuse to provide the requested documents, or provide documents that are false, altered, or do not match the details registered on your account, we may:

  1. (a) continue to withhold any pending withdrawal;
  2. (b) suspend or permanently close your account;
  3. (c) void any wagers and forfeit any winnings associated with the unverified account, to the extent permitted by applicable law and our licence conditions; and
  4. (d) return verified deposits to their original source, less any amounts we are legally entitled or required to withhold, and report the matter to the AOFA or other relevant authorities where required.

➤ Eligibility and restricted jurisdictions.

By submitting KYC documents, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) and that you are not resident or located in a jurisdiction from which access to our services is restricted under our licence or applicable law (including, without limitation, the United States, the United Kingdom, France, Australia, the Netherlands, and Curaçao). Any account found to be in breach of this clause may be closed and associated winnings forfeited.

➤ Data protection.

All documents and personal data submitted for KYC are processed in accordance with our Privacy Policy and applicable data protection laws. Documents are stored securely, retained for the period required under our AML/CTF obligations, and accessed only by authorised compliance personnel and approved third-party identity-verification providers acting under appropriate contractual safeguards.

➤ Ongoing monitoring and enhanced due diligence.

Nothing in this section limits our right to conduct ongoing monitoring of your account activity, or to apply enhanced due diligence ("EDD") measures — including source-of-funds, source-of-wealth, and PEP/sanctions screening — in line with our AML/CTF policy, our AOFA licence conditions, and a risk-based approach. We are also required by law to report suspicious activity to the relevant financial intelligence authority without notice to you.

RESPONSIBLE GAMBLING

  1. ➤ We are committed to responsible gambling. To see our Responsible Gambling Policy.

GENERAL

  • ➤ If any part of these Terms and Conditions is found to be unlawful, invalid, or impossible to enforce, that part will simply be separated from the rest. The remaining sections of these Terms and Conditions will still remain valid and enforceable.
  • ➤ All timestamps for records stored in our system, including bets (accepted or declined), announcements, messages, and reports, will be recorded using Coordinated Universal Time (UTC).
  • ➤ No waiver by Us of any part of these Terms and Conditions will be construed as a waiver of any preceding or succeeding breach of any of these Terms and Conditions.
  • ➤ Unless otherwise expressly stated, nothing in these Terms and Conditions will create or confer any rights or any other benefits in favour of any person other than You and Us.
  • ➤ Nothing in these Terms and Conditions will be construed as creating any agency, partnership, joint venture or any other form of joint enterprise between You and Us.
  • ➤ Clauses 3.3, 4.4, 4.5, 5.10, 5.14, 5.18, 5.19, 5.23, 6, 7, 8.2, 8.3, 9.2, 9.3, 9.4, 10.2, 11, 12.7, 12.9, 12.10, 13.3, 13.3, 13.4, 16.2, 16.3, 16.4, 18, 19, 20, 21, 22, 24, 27, 28, 30 and 33 will continue in force after and despite expiry or termination (for whatever reason) of these Terms and Conditions.
  • ➤ By agreeing to these Terms and Conditions, you confirm that you are not relying on any statements or promises outside of what is written in these Terms and Conditions. If someone told you something misleading, but it’s not written in these Terms, you generally can’t make a legal claim about it. However, this does not apply to cases involving fraud or negligent misrepresentation by us or someone acting on our behalf.
  • ➤ Under legislation in the Isle of Man, online gambling debts are legally enforceable in the Isle of Man.

Match/Game Fixing

Manipulating results, engaging in match-fixing, collusion, or otherwise attempting to influence the outcome of any event, game or competition (each, a “Contest”) for the purpose of obtaining an unfair advantage or financial gain is strictly prohibited. Any user found to have engaged in such conduct may have their winnings voided, forfeited, and their account suspended, at the Company’s sole discretion.